Job Title: Intake Specialist
Reports to: Intake Coordinator
Hours: Full-time, hybrid office/remote
Pay: $19 – $21/hr depending on experience, non-exempt
Deadline to Apply: Monday, May 9th
Multiple Positions Available
For 35 years, Georgia Justice Project (GJP) has served Georgians impacted by the criminal legal system. GJP approaches social change in three ways: through legal and social services – including holistic criminal defense, early termination of probation, criminal record clearing, and other reentry services; by advocating for a better Georgia, resulting in 21 changes to Georgia law so far; and by educating communities statewide on criminal justice and reentry issues. These approaches advance GJP goals to lower the number of Georgians under correctional control and reduce barriers to reentry. You can read more about our work at www.GJP.org.
GJP is committed to creating a respectful and supportive environment for people seeking our services – people who may have had negative experiences with the criminal legal system in the past. Our intake specialists play an essential role for the organization because they are often the first contact with the organization and set the tone for future interactions. The Intake Specialist will serve as the primary contact with potential clients providing them with information on the process and coordinating their application materials.
DUTIES AND RESPONSIBILITIES
All Intake Specialists will:
- Assist with answering intake phone lines, return calls, and send applications
- Schedule intake appointments and complete reminder calls
- Maintain the receptionist desk, including greeting individuals that walk-in to apply for intake
- Communicate with potential clients via phone, email, and in person (reception desk)
- Send notification letters to applicants
- Enter client information into Salesforce
- Request and Summarize GCICs for client files
- Enter client information into Salesforce
- Support Trainings, Outreach, and First Friday engagements: registration, event management, refreshment, av support, materials, etc.
- Inventory, track and replenish intake materials
Records & Reentry Program Specific
- Prepare Criminal Record Program files for attorney
- Help close Criminal Record Program files for attorney
- Request dispositions from courts
Criminal Defense Specific
- Run regular and ad hoc reports in Salesforce
- Provide administrative assistance for Legal Services: case file copies, fee collection, file creation, record requests, etc.
- Prepare Criminal Defense Program files for attorney
- Help close Criminal Defense Program files for attorney
- Assist with the intake process by doing initial interviews in local jails and the Metro Reentry Facility, a prison located in Atlanta
PREFERRED BUT NOT REQUIRED
- Interest in criminal justice and/or poverty issues
- Undergraduate degree
- A valid Driver’s License
- Ability to work both in-office and remotely
- Flexibility and willingness to work as a team member
- Effective communication skills with fellow employees and clients – both written & oral
- Ability to learn new skills and tasks quickly
- Proficient with Windows, Word, and Excel
- Familiarity with Salesforce
- GJP is open Mon-Fri 8:30am to 5:30pm. We are hybrid remote/in office. GJP Directors determine schedules based on programmatic needs and staffing requirements.
- Benefits: GJP pays 100% of employee’s health, dental, and vision insurance. We offer a 403(b)-retirement plan with 3% match and immediate eligibility and vesting. In addition to company holidays, staff receive a generous PTO allowance. This is a great place to work.
Interested candidates should send a cover letter and resume combined as a single PDF document to careers@GJP.org. Subject line must state, “Intake Specialist – Last Name.”
GJP requires all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the company’s expectations before you begin work at GJP and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment.
GJP is an equal opportunity employer, committed to building a diverse staff and welcomes qualified applicants of all races, colors, religions, national origins, sexes, gender identities, sexual orientations, and disability statuses. GJP particularly encourages people who are formerly incarcerated or justice-involved to apply.